Frequently asked -great- questions!
Why don’t all of your products feature the Cruelty Free and Vegan logos?
None of our products are tested on animals: however, as some of our products contain honey (Bas les pattes, Gratouille-Moi et Sucré Frappé) they’re not all vegan! To make this up to our dear bumblebee friends, we donate 1% of all sales from our online shop to their cause!
I’d like to donate money to protect bees, too!
How can I do this?
Well, technically you’re already doing it: 1% of our annual sales figures from our online shop goes towards the association ‘Un toit pour les abeilles’ who work to save and protect bees. You can also make a donation to them directly: this option is offered to you on the order summary page.
Which shops stock your products?
You can find our organic skincare products in these locations and for those of you who prefer to shop from the sofa, you can also find all our product ranges for sale on our website, with guaranteed delivery within 24 to 72 hours We don’t yet have our very own shop, ‘70 rue de la République, 13002 Marseille’ is the address of our business HQ. Whilst you’re always welcome to pop in for a coffee (or a gin & tonic), we don’t sell any of our products here.
How do I know that your organic cosmetics don’t contain harmful ingredients?
All of our organic skincare products are certified, guaranteeing the strict sourcing process for all of our ingredients, formulas and developments. We have the following certifications:
Cosmebio (link), whose specifications guarantee ethical commitment to human rights, respect for nature,
organic and natural cosmetics,
and transparent marketing.
Ecocert, which guarantees responsible practices, and ensures that fruit and vegetables we use in our products are organically grown.
Cruelty Free & Vegan, which guarantees that none of our products contain animal traces or have been tested on animals, neither in France nor abroad.
Where can I find the INCI names of your ingredients?
The INCI names of all our skincare products are included in their product descriptions, in the section ‘Trade secrets’. That said, they’re far from being secrets since we’re committed to answering all your questions on what they’re made from and how they’re developed, as part of our transparent approach. Get in touch with us with any questions you may have using our contact form.
How do I know whether making payment on your site is secure?
We have chosen to work with a trustworthy partner based in France to offer secure transactions: Credit Agricole’s e-transaction payment solution. This solution facilitates a range of payment options: Visa, Mastercard, American Express, Paypal, etc. and optimal security online, notably thanks to verification tools such as 3D Secure. Our SSL certificate also guarantees that you connection is safe and your payment and private details protected.
I have trouble ordering my products, or finding the perfect skin care for my skin, whom should i contact?
If you are experiencing delivery or payment problems, are dissatisfied, or simply need help choosing the most suitable product for you, please get in touch via email using our contact form, or via social media: we will happily answer your questions!
I’d like to share my feedback with you and the rest of the world! How can I do this?
You can leave a review and read customer reviews by clicking on the ‘Verified Reviews’ sidebar displayed at the bottom left of your page, wherever you are on our site. If you like us, tell us! If you think there’s room for improvement somewhere, tell us too! In the words of Passenger, If we knew what you were thinking we’d stop the sky from falling!
I want to proclaim my love for you in private. How can I do this?
If you’d like to send us declaration of your love or simply get in touch with us, you can reach us using our contact form, or via social media on Facebook, Instagram and Twitter: just DM us or leave us a comment. You can also send us lovely fragranced letters to 70 rue de la République, 13002 Marseille
I’m madly in love with your products. Can I marry them?
Unfortunately, marriage between organic skincare products and humans hasn’t been legalised yet. The most lovesick amongst you can sign the petition “Spend my life with Pulpe de Vie” for the attention of the Prime Minister.